Help & FAQ
How does Pacqit work?
Hosts list spare space (a garage, basement, or closet). Renters search nearby, book the dates they need, and pay through the platform. Items are photographed by both sides at drop-off and pickup so everyone is protected.
Is my stuff safe?
Every booking requires photo evidence at check-in and check-out from both the renter and the host, payments are held with a 48-hour window after pickup, and disputes are reviewed with that evidence. Hosts agree never to open or move your items.
When does the host get paid?
Payment is collected when the booking is confirmed. The host's payout (minus the 3% platform fee) is released 48 hours after check-out, as long as no dispute is open.
What can't I store?
No illegal goods, weapons, hazardous materials, perishables, animals, or anything a reasonable person wouldn't want in their home. See the Prohibited Items policy for the full list.
What if something goes wrong?
Open a dispute within 48 hours of check-out from your booking page. The other side has 72 hours to respond, then a Pacqit reviewer decides using the check-in/check-out photos.
How do I cancel?
Cancel from your bookings page. Before check-in you receive a full refund under the flexible policy. After check-in, contact support.
What does it cost?
Renters pay the listed price — no added booking fees. Hosts pay a 3% platform fee, deducted from each payout.
How do I contact support?
Email [email protected]. Include your booking reference (visible on the booking page) and we'll get back to you within one business day.