Dispute Policy

Opening a dispute

Either party may open a dispute within 48 hours of check-out (while the booking shows as checked out). After that window the booking completes and the payout releases.

Opening a dispute freezes the host payout until resolution.

Process

The other party has 72 hours to respond. Both sides may upload photo evidence. Check-in/check-out photos are the primary evidence — this is why they are mandatory.

A Pacqit reviewer resolves the dispute with one of: claim denied, partial refund, or full refund. Decisions consider declared item values and the evidence timeline.

Outcomes

Refunds are returned to the renter's original payment method. Repeatedly losing disputes affects your trust level and may restrict your account.